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Legal Information

GDPR - General Data Protection Regulation

This information concerns the protection of your personal data. These are the data with which you can be identified directly or indirectly: your first name, last name, e-mail address, IP address, ...

We collect personal data when:

  • you surf on the pages of In your browser they start with or or When a link takes you to another website, a portal site, an online application or a social network, the terms and conditions for the processing of personal data of those services apply.

You are protected based on:

Legal basis and purposes of the processing:

We collect and process personal data to:

  • inform you.
  • answer your questions.

We collect and process data to:

  • for statistical and qualitative purposes.
  • improve our services.


Processed data:

Personal data is automatically collected and processed in this situation:

SituationCollected and processed data
You consult one or more pagesIP-address

Data that is not of a personal nature is also collected automatically without a link to your IP address and therefore with respect for your anonymity. They are used to compile statistics and to improve the content of the portal site:

  • keywords used;
  • website through which you came;
  • pages consulted;
  • consultation duration per page;
  • list of downloaded files;
  • date and time of access;
  • browser used;
  • platform and operating system installed on your computer.

Use of cookies:

Cookies are small information files that are automatically stored on the hard drive of your computer when you visit a website and that contain a unique identification number.

These cookies make it easier for the user to visit and surf the website in question. They also ensure that the website's speed and usage efficiency increase. They also serve to adapt the website to your personal preferences. Cookies also allow to analyze the use of a website with the aim of identifying and solving any problems.

The configuration of most browsers gives you the chance to accept or decline cookies and to notify you each time a cookie is used. You can refuse cookies, although this may have consequences for an optimal surfing experience and for the functionalities of the services offered on the website in question. You will find more information in the help function of your browser.

The website uses cookies to store your preferences. We use Google Analytics cookies to gain insight into the user statistics.

Retention period:

The data is kept for a period that is no longer than necessary for the purposes for which the personal data are processed.

Security: guarantees the security (integrity and confidentiality) of your personal data. They are protected against, among other things, unauthorized access, unauthorized use, loss and unauthorized changes.

To do this, we use security techniques and procedures that we do not describe in detail here for security reasons.

Appropriate measures are taken on a physical, technical and organizational level to guarantee a safety level that is adapted to the risks.

Right of access, rectification, restriction of processing, objection and deletion:

You have certain rights with regard to the personal data we use: the right to access, the right to rectification, the right to object and the right to have data erased.

We will process your request within 30 calendar days. If your application is complex or our services have to process many applications, the term will be extended by 60 days.

To exercise your rights, please send an email or letter to our data protection officer, along with a scan or copy of your ID, including your signature.

Contact details:


If you believe that has not processed your personal data in accordance with the applicable regulations, you can submit a complaint to the Data Protection Authority:

Drukpersstraat 35
1000 Brussel

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